My promise to you
I only take on an audit I'm confident I can deliver. Here's how I back that up.
1. Your walk-away week. You don't have to trust me yet. You get to watch me work first. Your walk-away window runs until the end of week one or until 11:59 PM Eastern two business days after I send your cost snapshot, whichever is later. Week one is the 7 calendar days starting on the day of your kickoff call (live call 1). Before kickoff, you can cancel any time for a full refund. If you stop at any point in that window, for any reason or none, send me one line and I'll refund every dollar. You keep your "rules as stated" document and anything else I've delivered by then, including your cost read-back and questionnaire results if they're done.
2. Your walkthrough is booked, and you choose if I fall short. I put your walkthrough on the calendar at our first call, within 15 business days of that call. If I ever fall short of what I've promised here, you choose: I keep working at no charge, or you take a full refund.
3. All five outcomes, or I keep working. If any of the five outcomes is missing at your walkthrough because of something on my side, I'll keep working, at no charge, for up to 10 more business days. If I still can't deliver it, or you'd rather not wait, I'll refund you in full and you keep everything I've delivered.
About the verdict: a verdict you don't like isn't a missed outcome, and I won't soften it to keep you happy. But if you think I missed something, bring me the evidence within a week. I'll review it with you on a 30-minute call and either revise the verdict in writing or explain why not.
What this promise never depends on: your profit or loss, an evaluation, a payout or the market. Nobody honest can guarantee a trading result, and I don't.
How to ask for a refund
One line by email or in your Slack channel is enough. You don't need a call or a reason. I confirm within one business day and refund within five business days, the same way you paid.
If you're open to it, I'll offer a short call first, because sometimes the reason is something I can fix in a day: a data problem, a call time that doesn't work, or a finding you think I got wrong. The call is your choice, and the refund never waits on it.
After the walk-away week. If you're frustrated later, tell me. I'll get on a call within two business days, go through what's been done on my side and yours, and finish what I promised. If something is missing on my side, promise 2 applies and you choose: I keep working, or you take the refund.
One refund per person. Full terms are in the agreement you'll read and sign before you pay, and on the Terms page.